We’re here to help—fast.
Questions about sizing, finish options, delivery, or your order? Contact our support team anytime.
Need assistance?
Description
PRODUCT INFORMATION：
Symmetry is harmony. the Alabaster Pendant Light expresses half a suspended light in the shadow of the other. Its sleek style underlines its beauty and makes it one of the centerpieces in the collection.
Model Number: KSL1292
Type: Alabaster Pendant Lighting
Dimension:
Size: 15cm D x 23cm H(5.9" D x 9.1" H)
18cm D x 26cm H(7.1" D x 10.2" H)
The standard leather length is 59" if longer length are needed, please feel free to contact us.
Note: The alabaster pattern varies from product to product, so the displayed image may be different.
Number of light sources: 1
Type of Bulb: Bulbs Included
Voltage: 110V-240V
Material: Metal, Alabaster
Finish: Alabaster Finish
Color Temperature: Warm white 3000K/ Daylight 4000K
UL/CE/SAA
Warranty: 2 year
Note: Chandeliers weighing more than 50 lbs. cannot be mounted alone to a standard outlet box and require additional bracing above the ceiling where they are to be installed. Professional installation is required.
Delivery time:3-15 Days. (Buyers are responsible for Import charges incurred)
Usage: used for dining room, living room, bedroom , hallway, proch, hotel, et
Customized Design is Acceptable. The diameter, finish and shape of the canopy can all be changed. Chat with us first if necessary before you place an order.
Shipping
Delivery Timeframe
Total delivery time = Preparation Time + Transportation Time
Order Preparation: All orders require
3-7 business days for processing before shipment.
Shipping Methods & Transit Time
We offer two main shipping options, depending on the item size:
Express Shipping: This method typically takes approximately 7 to 9 days in transit. This service is Free Shipping, but the customer is responsible for tariffs and customs fees.
Ocean Shipping (For Oversized Items): For larger products, transit via ocean shipping takes approximately 40 to 45 days. This option is also Free Shipping, and we cover all tariffs and customs fees.
Contact Us
For any questions, including inquiries about returns, refunds, or exchanges, please contact our support team:
- Email: support@arialamps.com
- Phone: +1 (562) 600-5543
Refund & Return
30-Day Policy
You have 30 days after delivery to request a return or exchange.
Eligibility Requirements
Items must be:
- New/Unused and Uninstalled.
- In the original packaging with tags.
- Accompanied by proof of purchase.
Not Eligible: Installed products, customized items, or returns after 30 days.
Return Shipping Costs
- Our Error (Damage/Quality Issue): We provide free return and exchange services.
- Customer Error (Preference/No longer wanted): Customer pays for all shipping costs (including initial shipping).
Returns Process
- Contact Us: support@arialamps.com with your order number and photos/videos of the item.
- Follow Instructions: We will confirm eligibility and provide the return shipping address/instructions.
- Refund Timeline: Once we receive and inspect the item (3–5 business days), approved refunds typically take 7–14 business days to process back to your original payment method.
Order Cancellation
- Free Cancellation: Available within 24 hours of placing your order.
- After Dispatch: Orders cannot be cancelled after they have been shipped.
Trade Program
Exclusive Trade Program for Design Professionals
Arialamps invites architects, interior designers, developers, and real estate professionals to join our Trade Partner Program. Access premium benefits, personalized service, and expert support tailored to your project needs.
Who Should Apply?
This program is designed for:
- Interior Designers & Decorators
- Architects
- Real Estate Professionals & Developers
- Hospitality Industry Professionals
- Design Firms & Studios
Why Join Our Trade Program?
Enjoy a suite of premium benefits:
- Exclusive Trade Discounts: Receive custom pricing and discount codes based on your project selections.
- Extended Warranty: Benefit from 5-year coverage on all trade purchases.
- Extended Returns: Get a 60-day return window for trade orders.
- Complimentary Samples: Access materials and finish swatches for precise design planning.
- Zero Customs Fees: We handle all duties and fees for seamless international ordering.
- Professional Design Support: Access layout drawings and expert guidance to simplify project execution.
- Dedicated VIP Support: Work with a dedicated Trade Representative for personalized assistance.
- Complimentary Accessories: Necessary components (chains, rods, etc.) are included.
How to Apply
Email us at info@arialamps.com with the following:
- Subject Line: Use the format: [Your Business/Designer Name] Trade Account Setup (Example: Smith Interiors Trade Account Setup).
- Attachment: Include your project shopping list (styles, finishes, sizes, special requirements).
We will promptly reply with a custom quote and finalize your trade account benefits.
Customization
Custom Design Service: Bring Your Vision to Light
At Arialamps, we empower you to design the perfect lighting for your residential or commercial space. Share your vision, and our professional team will bring it to life—directly from our factory, ensuring premium quality without middlemen.
How Can We Customize For You?
1. Modifying Existing Products
Love something on our site but need a tweak? Send us an email with:
- Product Link/Model Number
- Desired Changes (size, color, material, finish, etc.)
- Optional: A photo of your space for better suggestions.
2. Recreating External Designs
If you found inspiration elsewhere, we can recreate it. Please provide:
- Clear Photos or Design Drawings of the fixture.
- Desired Specifications (base size, materials, finishes, bulb types, etc.).
Ready to Start?
Start your custom project or ask questions today.
Email: support@arialamps.com
Phone: +1 (562) 600-5543
From Order to Delivery
A clear, step-by-step timeline—so you know what happens next, when we update you, and how we protect your fixture in transit.
-
Order Confirmed
We receive your order and verify key details (finish, size, and shipping info). If anything needs clarification, we contact you first.1 -
Preparation & Inspection
Your fixture is prepared with careful checks on components, structure, and finish—so everything is complete and ready before packing.2 -
Packed & Shipped
We pack with protective materials to reduce movement and surface damage, then dispatch your order and send tracking details.3 -
Delivered & Supported
Once delivered (signature may be required for larger items), our team remains available for any questions on installation, parts, or care at support@arialamps.com.4
-
Bulbs: included -
Instructions: Detailed -
Flat & Sloped -
Adjustable (Cords or Rods)
